All European mobile communications operations are obliged to provide alternative roaming service providers with the opportunity to provide their customers with roaming services after receiving the corresponding request from the alternative roaming service provider. Upon receiving a request from an alternative roaming service provider, Tele2 will provide its customers with the option to access the alternative roaming service provider’s EU regulated voice, text message and data roaming services.   

Tele2 customers will be able (using their existing Tele2 SIM card) to choose the alternative roaming service provider’s roaming offer, which provides roaming services in EU/EEA countries. 

Tele2 has retained the option for its customers to conveniently use roaming services in EU/EEA countries, as well as in other countries around the world under the current agreement.

ARS service availability

An alternative roaming service provider that wants to offer its roaming services to Tele2 customers (including Zelta Zivtiņa users) must firstly conclude an alternative roaming service provider’s wholesale agreement with Tele2 (Inland Service Provider (ISP)). To view a list of the available alternative service providers, click here.

If the alternative roaming service provider’s agreement with Tele2 is suspended, the customer’s agreement with the alternative roaming service provider will also be terminated.  

Payments to service providers

Customers can switch to an alternative roaming service provider free of charge, and also switch from one alternative roaming service provider to another free of charge, or switch back to Tele2.   

A customer that concludes a roaming agreement with an alternative roaming service provider will be billed directly for all regulated services (international roaming connections within EU/EEA borders) by the relevant alternative roaming service provider.  

Independently of the agreement with the alternative roaming service provide, the customer will receive an invoice for national and international communications and for EU non-regulated roaming services (international roaming communications outside the EU/EEA, value added services such as premium charge calls) will be issued Tele2, unless the agreement with the alternative roaming service provider contains specific provisions in relation to EU non-regulated roaming services.  

How do I use one?  

• Applying to use an alternative roaming service provider
  
  To start using the services of an alternative roaming service provider, the customer must sign an agreement. The agreement with the alternative roaming service provider may be for a fixed term or indefinite. From the time that this agreement is signed and until such time as the service is activated for the customer, Tele2 will continue to provide the customer with roaming services.
  Only the person who is the authorised (legally responsible) user of the connection is entitled to choose an alternative roaming service provider.
  If the customer chooses to conclude a separate roaming agreement with an alternative roaming service provider, this has no bearing on the general contractual terms and conditions of the agreement signed between Tele2 and the customer. If the customer has signed an agreement with an alternative roaming service provider, Tele2 is no longer responsible for the provision of EU regulated roaming service (roaming services within EU/EEA borders) to the customer.  

• Revoking the use of an alternative roaming service provider
  
  If the customer has started to use the offer of a single alternative roaming service provider, and chooses to use another alternative roaming service provider’s offer, the service shall be provided by the last activated alternative roaming service provider.
  If the customer wants to terminate its agreement with an alternative roaming service provider, the customer must notify its alternative roaming service provider accordingly. Tele2 is not entitled to suspend the agreement between the alternative roaming service provider and an alternative roaming service user.     

Changing your mobile communications operator Latvia  

If the customer changes its local mobile communications operator, this could affect the customer’s agreement with the alternative roaming service provider regarding the access to services provided for under this agreement.

Responsibility of customers

To conclude and terminate contractual relations with an alternative roaming service provider.

To identify and contact the customer service of the chosen roaming service provider, in order to ask questions related to specific services provided by the alternative roaming service provider.   

To evaluate the financial terms and service availability risks, before choosing an alternative roaming service provider. The customer is personally liable for costs or losses that may arise during the use of the services of an alternative roaming service provider.