Read four simple steps how to start using ZZ mobile internet if you are using a modem:
- insert the SIM card into the modem;
- attach the modem to the PC and instal the modem (see Modem usage guide on kit packaging);
If you use a ZZ modem with the Tele2 Mobile Partner programme, then to create a connection to the Internet, click on the Connection button. Internet access profiles will appear. Choose profile Zelta Zivtiņa and press Connect/Savienot.
Travel together with your ZZ! When leaving Latvia, connect to an operator in another country with ZZ and make calls, send SMS and surf the Internet. Feel at home, but remember that you’re a visitor:-) This is called ROAMING.
Roaming can be used by all ZZ users.
Make sure that ZZ ROAMING is available in the country you visit. Check here!
Overseas, operator search occurs automatically for mobile phones, but not all operators provide communications for Zelta Zivtiņa. Therefore, you may have to choose your operator manually.
In EU and EEZ countries, the incoming call billing minimum is for the first 30 seconds, with one second increments thereafter. The incoming call increment is per second. The data transmission increment is 1 kB. For outgoing calls from the EU/EEA to other countries, the increment is per full minute.
When roaming outside EU/EEA countries, the call billing increments for outgoing and incoming calls are made per full minute. The data transmission increment is 100 kB.
HOW DO I TOP UP A ZZ ACCOUNT OVERSEAS?
Using the top up cards you’ve brought with you – use the following key combination to top up your account overseas: *110*, 13 sign secret code from the top up card, #, call key, for example, *100*1234567890123 #
via your internet bank
HOW CAN I MAKE CALLS?
While ROAMING, you have to use the Call Back service:
1) To call, press the key combination *100*, following by the phone number with the international code, then press # and the call key. *100*+37129560656 #
2) The following message will appear on your call screen: call received, wait to be connected. Wait for the call back (this will happen within 30 seconds), answer it and wait to be connected. The charge for the call will be calculated from the moment when the call recipient answers.
To send an SMS, make sure to remember to add the international country code to the phone number (Latvia’s code is +371), otherwise the addressee will not receive the call.
From 1 July 2014, all Zelta Zivtiņa customers can choose other roaming service providers while roaming.
For information about alternative roaming service providers, click here!
For information about local direct data access providers while roaming, click here!
EU Roaming Regulation III – Alternative Roaming Service Providers (ARS)
All European mobile communications operations are obliged to provide alternative roaming service providers with the opportunity to provide their customers with roaming services after receiving the corresponding request from the alternative roaming service provider. Upon receiving a request from an alternative roaming service provider, Tele2 will provide its customers with the option to access the alternative roaming service provider’s EU regulated voice, text message and data roaming services.
Tele2 customers will be able (using their existing Tele2 SIM card) to choose the alternative roaming service provider’s roaming offer, which provides roaming services in EU/EEA countries.
Tele2 has retained the option for its customers to conveniently use roaming services in EU/EEA countries, as well as in other countries around the world under the current agreement.
ARS service availability
An alternative roaming service provider that wants to offer its roaming services to Tele2 customers (including Zelta Zivtiņa users) must firstly conclude an alternative roaming service provider’s wholesale agreement with Tele2 (Inland Service Provider (ISP)). To view a list of the available alternative service providers, click here.
Šobrīd neviens alternatīvais viesabonēšanas pakalpojumu sniedzējs nav noslēdzis līgumu ar Tele2 par viesabonēšanas pakalpojumu sniegšanu Tele2 klientiem.
If the alternative roaming service provider’s agreement with Tele2 is suspended, the customer’s agreement with the alternative roaming service provider will also be terminated.
Payments to service providers
Customers can switch to an alternative roaming service provider free of charge, and also switch from one alternative roaming service provider to another free of charge, or switch back to Tele2.
A customer that concludes a roaming agreement with an alternative roaming service provider will be billed directly for all regulated services (international roaming connections within EU/EEA borders) by the relevant alternative roaming service provider.
Independently of the agreement with the alternative roaming service provide, the customer will receive an invoice for national and international communications and for EU non-regulated roaming services (international roaming communications outside the EU/EEA, value added services such as premium charge calls) will be issued Tele2, unless the agreement with the alternative roaming service provider contains specific provisions in relation to EU non-regulated roaming services.
How do I use one?
Applying to use an alternative roaming service provider
To start using the services of an alternative roaming service provider, the customer must sign an agreement. The agreement with the alternative roaming service provider may be for a fixed term or indefinite. From the time that this agreement is signed and until such time as the service is activated for the customer, Tele2 will continue to provide the customer with roaming services.
Only the person who is the authorised (legally responsible) user of the connection is entitled to choose an alternative roaming service provider.
If the customer chooses to conclude a separate roaming agreement with an alternative roaming service provider, this has no bearing on the general contractual terms and conditions of the agreement signed between Tele2 and the customer. If the customer has signed an agreement with an alternative roaming service provider, Tele2 is no longer responsible for the provision of EU regulated roaming service (roaming services within EU/EEA borders) to the customer.
Revoking the use of an alternative roaming service provider
If the customer has started to use the offer of a single alternative roaming service provider, and chooses to use another alternative roaming service provider’s offer, the service shall be provided by the last activated alternative roaming service provider.
If the customer wants to terminate its agreement with an alternative roaming service provider, the customer must notify its alternative roaming service provider accordingly. Tele2 is not entitled to suspend the agreement between the alternative roaming service provider and an alternative roaming service user.
Changing your mobile communications operator Latvia
If the customer changes its local mobile communications operator, this could affect the customer’s agreement with the alternative roaming service provider regarding the access to services provided for under this agreement.
Responsibility of customers
To conclude and terminate contractual relations with an alternative roaming service provider.
To identify and contact the customer service of the chosen roaming service provider, in order to ask questions related to specific services provided by the alternative roaming service provider.
To evaluate the financial terms and service availability risks, before choosing an alternative roaming service provider. The customer is personally liable for costs or losses that may arise during the use of the services of an alternative roaming service provider.
This duty applies to telecommunications service providers that provide roaming services to so-called inland service provider (ISP).
EU Roaming Regulation III – Local Direct Data Access Roaming (LDDAR)
Starting from 1 July 201411, Tele22 customers will have direct access to data roaming services within their chosen roaming mobile communications operator’s network in an EU/EEA country.
Tele2 customers will be able (using their existing Tele2 SIM card) to choose another local mobile communications service provider’s direct access to a data service in EU/EEA countries outside Latvia.
Availability of LDDAR services
Tele2 customers may only use direct access data services within the networks of roaming operators, with whom Tele2 has signed a cooperation agreement in regard to roaming services. For a list of available roaming operators, click here.
If the roaming agreement between Tele2 and the roaming service provider is terminated, provision of access for the customer to local direct data services will also be terminated.
Payments to the service provider
Customers can change local direct data access service providers free of charge.
The customer will be billed for the use of local direct data access services by the roaming operator, within whose network these services are used.
In turn, the customer will be billed for its use of other roaming services by Tele2 or the alternatives roaming service provider, if such has been activated.
How do I use one?
Applying to use local direct data access services while roaming
To start using the service, the customer must sign an agreement with a local direct data access service provider, manually register on the chosen service provider’s network and change the data device’s internet settings as required. If the customer has any questions or queries, he should contact the relevant service provider.
If the roaming network is changed, roaming services, including the data transmission service will be provided by Tele2 or the alternative roaming service provider, if such has been activated.
Only the person who is the authorised (legally responsible) user of the connection is entitled to choose to use the services of local direct data access provider.
If the customer chooses to conclude an agreement with a local direct data access provider, this has no bearing on the general contractual terms and conditions of the agreement signed between Tele2 and the customer.
Revoking the use of LBO services
The local direct data access provider ceases to provide services upon the expiry of the term specified in the service agreement. To restart using data transmission with Tele2, the customer must reset the Tele2 data transmission settings on his data device.
Changing your mobile communications operator Latvia
If the customer changes its local mobile communications operator, this could affect the customer’s agreement with the local direct data access service provider regarding the access to services provided for under this agreement.
Responsibility of customers
To conclude and terminate contractual relations with a local direct data access service provider.
To identify and contact the customer service of the chosen roaming service provider, in order to ask questions related to specific services provided by local direct data access service providers.
To evaluate the financial terms and service availability risks, before choosing a local direct data access service provider. The customer is personally liable for costs or losses that may arise during the use of the services of a local direct data access service provider.
This duty applies to all telecommunications service providers that provide roaming services.
[1]Pursuant to Articles 4 and 5 of Regulation (EU) No 531/2012 of the European Parliament and of the Council of 13 June 2012.
[2]This duty applies to all inland telecommunications service providers that provide roaming services.
